No, we are unable to cancel any orders once you have completed checkout and paid for your order. Please ensure you are
happy with your order before proceeding to checkout.

No, once you have completed checkout, we are unable to amend your order. Please make sure you double-check all products and quantities ahead of completing your order.

No, we are unable to amend your billing address once your order is placed. You must check that the information you have entered at checkout is correct ahead of placing your order.

We accept payment at checkout by credit & debit card, Apple Pay, Google Pay, ClearPay, Klarna and PayPal.

You can also pay via a pre-purchased gift card.

Please double-check the promotional code entered is correct and that you haven’t exceeded any expiration date. If your promotional code is still not working, please contact us at wecare@atenailondon.com.

Unfortunately, we cannot amend any orders once you have completed checkout, so we can’t add any promotional code for you. Please ensure you have added any promotional codes ahead of completing checking out.

Please check your basket hasn’t got any items that can’t be shipped to your region. If you have checked this and still can’t checkout then please contact us at wecare@atenailondon.com.

We aim to dispatch your order as soon as we can. This can take up to 3 working days at busy periods. Once your order is dispatched you will receive a notification to confirm this. 

UK mainland customers will then receive a notification from Evri, DPD with a tracking reference.

International and non-mainland UK will receive a tracking reference from DHL. 

Please note that if you have only ordered fragrance samples, these are sent via Royal Mail (non-tracked).

Please enter your tracking number on either the Royal Mail, Evri, DPD or DHL site to check if they have attempted delivery, they could be holding it at a local collection depot for you. If you have done this and still don’t know where your order is, please contact wecare@atenailondon.com

Please note: if you are ordering fragrance samples only, they are sent via Royal mail so you should receive them in the post.

No, we don't offer any gift-wrapping service at present. We also don't offer any service to have your order gift boxed or wrapped in tissue paper. We do package your order in recyclable mailing bag.

At the moment gift messages cannot be added to your order at checkout. However we are working hard to bring this feature to you very soon.

Delivery costs depend on location. For a full list please Click Here. UK mainland orders under £50.00 are charged at £3.99 and international orders under £150.00 can range from £12.99 to £50.00, depending on location.

Please note:
If you use a discount code which brings your order below the free delivery threshold, you will be charged for shipping. Please ensure your order after discount is above the free delivery threshold to qualify for it.

For UK mainland (England/Scotland/Wales) orders we offer free delivery when you spend £50.00 or more. 

For Non-UK Mainland and International orders, we offer free delivery when you spend £150.00 or more.

Please note:
If you use a discount code which brings your order below the free delivery threshold, you will be charged for shipping. Please ensure your order after discount is above the free delivery threshold to qualify for it.

Delivery times are set by the carriers we use. 

~ For UK deliveries via DPD you can usually expect your order within 3 working days from dispatch. 

~ Fragrance sample only orders sent via Royal Mail (for UK customers) can take up to 6 working days to arrive from dispatch. 

~ International orders vary by location. A full list can be found here.

Yes, we do. We ship to most locations across the world. Our full list of shipping rates can be found here. 

Unfortunately, we cannot ship to China or Russia at present. If you are trying to check out and you are getting an error after entering your address, please contact wecare@atenailondon.com. Please note we cannot ship room sprays to addresses outside of the UK mainland.

Yes. We cannot ship any of our room sprays to addresses outside of the UK mainland.

For UK mainland deliveries we use Royal Mail, Evri Local.

For non-UK mainland and international orders, we use Royal Mail International or DHL, UPS.

For the free delivery of fragrance samples, we use Royal Mail.

We ship from our warehouse in England, UK.

We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason, you are able to send an item that is unworn, still has its tags intact and in a resalable condition to us for Return, within 14 days of it being dispatched to you.

Holiday Returns (1 November to 31st December).

Extended holiday return period is offered till 31st January if ordered between the 1st November to the 31st December.

To arrange a return, please contact us and we will be more than happy to help you. All you need to tell us is which item you wish to return and the reason why.

You will need to pack the item securely and include a brief cover note stating:

Your order number

The item you would like to return 

The reason for return 

Whether you would like a refund or a replacement 

Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit.

Return Address:

Flostream Ltd - Atenai London C/O   

Unit 1, St Modwen Park, 6

Junction 12, M5

Gloucester, GL10 3EZ

United Kingdom 

When can't I return an item for exchange or refund?

In following circumstances we cannot exchange or refund your payment.

If the item has been worn 

If the item has labels missing 

If your returns period has expired

We will process your exchange or refund as soon as your item is received back into our warehouse.